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Service Administrator

Carrigaline, Co. Cork, Ireland

About Induchem Group

 

Induchem Group aims to be the go-to global process equipment solutions partner to the world’s leading manufacturing and energy industries, recognized for safety and sustainability. Expert people, best-in-class products and exceptional services, maximizing customer uptime through innovation and reliability. This requires integrity, flexibility and excellence. Operating since 1982, each of Induchem Ireland and Induchem UK Ltd. are currently focused on growing these businesses and associated customer opportunities and optimizing ‘end-to-end’ employee experience across all. What’s unique about working at Induchem? How the diversity of our market sectors, products and services accelerates your talent development. In addition, there is competitive pay & benefits, flexibility and much more.

 

A vacancy has arisen for a service administrator, who will form an integral part of our Service Team.

Responsibilities

 

Specific duties of the role include:

Generate and issue the required site documentation in advance of scheduled site works

Co-ordinate and issue the report and findings following completion of site works within the agreed SLA (Service Level Agreements) timeframes

Check for completeness of documentation and conformity to applicable procedures, standards and/or directives

Resolve customer queries in an efficient manner to maximise the customers experience

Work with the service team on resource planning

Provide a full range of administrative support to the service team

Handling of queries from customers both over the phone and by email

Develop and maintain excellent relationships with existing and new customers

We are seeking a dedicated, competent, enthusiastic candidate with a strong customer service ethic.

The successful candidate will be a team player while also welcoming the challenge of working on his/her own initiative. Experience of engineering products or similar associated technical equipment is an advantage but not essential as full training is provided.

 

Skills / Qualifications

Experience Required:

 

Excellent organisational skills  

Strong attention to detail                                                                                              

Ability to respond to changing priorities

Initiative to work both individually and as part of a team 

To Apply, please send CV’s to careers@induchemgroup.com

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